About - Brightmoor Family Grille
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Amenities and More
Offerings
- Coffee
- Comfort food
- Healthy options
- Quick bite
- Small plates
- Vegan options
- Vegetarian options
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
- Wheelchair accessible restroom
- Wheelchair accessible seating
Atmosphere
- Casual
- Cozy
- Quiet
- Trendy
Top Reviews
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I Went to this place for the second time all the way from Sterling Heights! My dad liked the barbecue chicken so much the first time he craved it this particular day. So he and I called and ordered barbecue chicken prices of our choice. Chocolate cake and oxtail pizza. We had to repeat the order 5 times for the cashier whom I later found out was co owner, to get it right and understand what we wanted. I said two breast and two thighs. She initially said “we can’t get specific chicken because it’s and upcharge.” We said “we’ll pay for the upcharge.” She said okay, then proceeded to say it’s gonna be about 35-45 mins cause it has to be thawded it’s frozen, (clue #1)! “We said okay it’s gonna take us about 50 mins anyway no problem.” My day gets there and has to wait an additional 40-45 mins. Gets home and discovers there’s only 1 breast, 1 thigh and 3 wings. All either overcooked or old as hell. My dad described it as so tough and hard it was almost unbearable to chew . I didn’t hear about it until that night. I called the next morning told brightmore grill my dad’s experience. The same cashier co owner offered us an apology and $5 back for the upcharge. There has to be some consistency with the cooking at this place My pizza was mid. Small pieces of oxtails nothing like the pizza on pictures. The Mac n cheese from my previous order was not eaten because it was just not to my liking, if I’m being honest it was disgusting. I thought to myself maybe that’s not their specialty. But looks nothing like the pictures I’ve seen. Reading these comments seems like this place is going down as far as good service and good cooks. Although the co owner was apologetic and nice. Offering $5 back for the upcharge on a $60 order that was tipped $10 and he drove and hour and waited an additional 40-45 mins and paid cash. And I would have to go there and pick the $5 up. Is beyond me. She knew we drop far because I told her during the order and during the complaint. We got to do better black business. I hope this place changes soon. I wish you all more business with a change in the future.
This place here is a hit and miss they always giving me nasty Mac & cheese it never looks like the picture it’s like somebody just threw slop together the oxtail pizza never really have no meat on it be the oxtail fat like I’m just so disappointed bc I really like they Mac & cheese but tonight I got three sides of Mac and cheese hoping it was gone be good cause that’s all I wanted to eat and it’s creamy and cheese like just slop ! And they excuse was wasn’t no manger there
Truly amazed by the taste of flavor!! the portions are so respectful for the dollar!! I’m spending my money with y’all before anybody else. Keep up the great work and you could tell there’s pure teamwork there because nothing was missing from the bag. Food was hot delicious mouthwatering. And really what type of voodoo are you using with them nacho chips cause they are out of this world. Pure amazingness, full top notch.